Delivery & Payment

How to Buy? As easy as 6 simple steps:

1

Select Item

Add To Cart

2

Add To Cart

Payment

3

Payment

Packing

4

Packing

Shipping

5

Shipping

Delivered

6

Delivered

Shipping

Shipping

When you shop at Elix-Health, your order is immediately eligible for FREE SHIPPING WORLDWIDE if you purchase more than USD250 in the cart.

Once payment confirmation is made, your order will be shipped out from one of our global warehouses within 24-72 hours [Monday – Friday excluding weekends and public holidays].

We ship via DHL Express as a standard courier.

Or EMS or RAM(Registered Air Mail) via post office if requested.

DHL
Missed Delivery

Missed Delivery

It is the customer’s responsibility to ensure that the package is successfully received upon delivery.

The customer should utilise tracking/waybill details provided by Customer Service Staff to follow the package online so that you can plan for someone to sign for it on your behalf, or you can request to reschedule with the courier, should you anticipate that you will not be home at that time. Due to high volumes of orders and daily shipments, we are unfortunately unable to track each and every order for you.  A package not delivered in a timely manner due to “recipient not home” or “recipient unreachable” will cause the package to be automatically returned to us within a few days. This will result in a reshipment, in which it is the customer’s obligation to pay for reshipment of the product.

Customs

Customs

In rare circumstances the package / delivery may be put on hold at Customs due to taxes (or other reasons) for more than 10 days.

Duty & Tax Notice – The customer is the importer of items purchased and must comply with all laws and regulations of the destination country. Orders shipped may be subject to import taxes, customs duties and fees levied by the destination’s officials upon arrival to your country. Additional charges for customs clearance must be fulfilled by the customer as Elix-Health has no control over these charges, nor can we predict what they may add up to.  Customs policies vary widely from country to country, you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

*Please contact us directly at info@elix.health if you wish to reject the package and not pay the additional taxes. Upon receipt of your “non damaged /used” returned package we will:

  1. Re-ship Package
  2. Process a full refund

Note* You must officially “Reject the package” with customs and request the package be “Returned to Sender”. If you fail to officially reject the package, the local Customs or local Authority will destroy the contents and we will be unable to re-ship or refund your order.

Return & Re-shipment

Return & Re-shipment

Package / contents used or broken are NOT ACCEPTED. Package must be returned within 30 days. Return postage to be paid by the customer.

Note* Cost of re-delivery in some circumstances will be at the Customers own expense when:

  1. Customer has provided incorrect shipping address.
  2. Did not receive or pick up the package as per individual country postal requirements.
  3. Wrong information was provided and resulting in non-delivery.
Refunds

Refund

Refunds will be issued if the following requirements* are met:

  1. The package must be returned in its original condition, with no damage, product seal of quality is not tampered with; and contents not used.
  2. Refund pricing will be subject to our evaluation of the condition of the returned products and expiry date. In most cases expired products will not be accepted back into stock, unless it is a fault on our end.
  3. Refunds are processed on every 15th and 30th /31st of each month.
  4. Individual Bank fees may apply and would be deducted from the amount transferred to you (please check with your personal banking institute for rates and other information).                                                        

*A “Request for Refund” of an item, must be initiated within 30 days, after the item has been delivered to the customer.

Payment

Payment

Payment by Visa, MasterCard, Amexd via Paypal

(PayPal accepts Discover and Diner’s Club!)

We accept PayPal, for those who have an account and prefer that particular ordering system.

Simply click on the PayPal logo when you check out.

NEW!! Signing up for a PayPal account is now optional. This means you can complete your payments first, without owning a paypal account; and then decide whether to save your information in a PayPal account for future purchases.

Payment by Bank Transfer

Transfer to Hong Kong Bank Account:

Beneficiary Name: Seven A Limited
Beneficiary Address: Unit 390, 3/F, Peninsula Centre, 67 Mody Road, Tsimshatsui East, Kowloon, Hong Kong
Bank Name: HSBC
Account Number: 808-690929-838
Bank Address: 1 Queen’s Road Central, Hong Kong
Bank Branch: HK OFFICE CVC
Swift Code: HSBCHKHHHKH
Bank Code: 004

Transfer to Singapore Bank Account:

Beneficiary Name: Seven A Limited
Bank Name: OCBC Bank Singapore
Account Number: 503517682301 [USD Only]
Bank Address: OCBC BANK 65 Chulia Street OCBC Centre Singapore 049513
Bank Code: 7339
OCBC Branch Code: 503
Swift: OCBCSGSG
Our Company Office Address: 141 Middle Road #05-06 GSM Building Singapore 188976

A minimum order of $350 is required for bank transfers, due to high financial charges. The Customer shall bear all bank fees and charges due, to complete the money transfer.

If you make a bank transfer, please let us know by e-mail that you have done so. When we receive your payment, we will ship your order within 24-72 hours (excluding weekends).Please be aware that international bank transfers can take a few days to complete.